CUSTOMER FEEDBACK FORM


In line with the continuous improvement of the service and support provided by ASIAPHIL GROUP OF COMPANIES, Inc. we would like to request for your honest feedback on the services and support rendered so far. We would appreciate if you could also give constructive suggestions on which specific areas of support need to be improved.
 
Company :   Date :
Prepared by : (optional)
Customer PO #:   AGC Reference #:
Project Title/Product Availed
Please provide feedback on the adequacy of the support by Asiaphil Electric, Inc. by ticking the corresponding number that fits your answer
Activities Level of Satisfaction
    1    2    3    4
1. On time delivery / completion
2. Quick response
    SALES CALLS
    ORDER HANDLING
    DELIVERY
    COLLECTION
    INVOICING
    AFTER SALES SERVICE
3. Compliance to the Customer Requirements / Specification
(Design application, product/service fit to project requirements)
4. Quality Product / Equipment delivered
(Product/Equipment/Service Reliability)
5. Handling and Packaging
(Equipment are properly handled and items correctly packaged)
6. Attitude and Conduct
(Customer should be treated well by all ASIAPHIL personnel)
7. Documentation Accuracy
(All documents / report are provided on time)
8. Overall rating on ASIAPHIL activities
9. General comment/s on ASIAPHIL personnel (Sales, Engineers, Project Managers, Field Service personnel, etc)
10. ASIAPHIL areas for improvement